Refund policy

IF YOU CHANGE YOUR MIND OR ARE NOT SATISFED

We understand that sometimes our products might not meet everyone's expectations. Please feel free to reach out to discuss any issues or find the best solution. We will also provide you with full return instructions at that time. You can find our contact details on our contact page.

Returns Window: Returns are accepted within 14 days of delivery (including weekends and bank holidays).

Eligibility for a Return and Refund
• The item must be unworn, unused, and in its original jewellery bag or box.
• If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Return Postage and Fees
• All UK and international buyers are responsible for their own return postage fees and associated costs (including any customs fees that may occur for international orders).
• All return packages must be sent via a trackable service.

Refunds
• Once we receive your returned package, we will inspect the item and notify you of the refund total by email, along with details of any deductions if applicable. Your refund will be processed within 72 hours of your confirmation.
• Refunds will be made to your original payment method and typically take 3 to 14 working days for the credit to clear, depending on your bank or card provider.

✔ Item(s) cost refund less any loss in value.
✔ The original outbound shipping cost from seller to buyer will also be refunded.
✘ International Orders: Please note that import customs duties and government handling fees paid directly to customs authorities are non-refundable.

PARCEL LOST IN TRANSIT

If it has been more than 30 working days since your parcel was mailed. 

Please file a claim by filling the information in our contact page and type the "Parcel Lost In Transit" in Subject. 

✔ We will investigate and issue a full refund within 72 hours.

WRONG SHIPPING ADDRESS

You will have to wait until the parcel is returned to us, then the refund which less postage cost will be issued. The postage cost won't be refunded to you because you provided the incorrect address on the original order.

We reserved the right not to issue the refund if the parcel is not being returned.

REFUSE OR FAIL TO RECEIVE THE PARCEL

If the buyer refuse or fail to receive the parcel and cause the parcel to be returned to the seller

For both UK and international orders, refusing or failing to accept delivery may result in the parcel being returned to the sender after a certain period.
✔ The cost of the item(s) will be fully refunded.
✘ Original shipping costs, any return shipping fees and any associated fees are non-refundable.
✘ International Orders: Please note that import customs duties and government handling fees paid directly to customs authorities are non-refundable.

Refunds will be issued within 72 hours of receiving the returned parcel.